Privacy Policy

Precedence Holdings
Effective date: 16 October 2026

Precedence Holdings respects the privacy of our clients, customers, parents, learners, tenants, suppliers, staff and other persons who communicate with our businesses.

This Privacy Policy explains how personal information may be collected, used, stored and protected when you communicate with Precedence Holdings or one of its associated businesses through channels such as WhatsApp, Facebook Messenger, Instagram, email, websites, registration forms and other authorised communication channels.

 

1. Information we may collect

Depending on your interaction with us, we may collect information including:

• your name and contact details;

• telephone numbers and email addresses;

• Facebook, Instagram or other social-media identifiers;

• messages and correspondence sent to or received from our businesses;

• photographs, documents, voice notes and other attachments you choose to send;

• information relating to enquiries, bookings, registrations, payments, services, property matters or customer support;

• information required to identify and manage an existing relationship with one of our businesses; and

• technical information supplied by communication platforms where required to deliver and manage communications.

 

2. How we use personal information

Personal information may be used to:

• respond to enquiries and provide customer service;

• manage registrations, bookings, accounts and service delivery;

• maintain an accurate record of communications;

• route enquiries to the appropriate business, branch or authorised staff member;

• follow up on outstanding matters;

• maintain financial, operational and administrative records;

• improve our services and internal systems;

• protect our businesses, customers and systems from misuse or unauthorised access; and

• comply with legal and regulatory obligations.

 

3. Precedence One communications system

Precedence Holdings operates an internal business-management and communications platform known as Precedence One.

Communications received through authorised business channels may be captured and organised within Precedence One so that authorised staff can manage enquiries and maintain an appropriate communication history.

This may include communications received through WhatsApp, Facebook Messenger, Instagram, email and other authorised business channels.

Information from different communication channels may be associated with the same customer or business relationship where reasonably necessary to provide continuity of service and maintain accurate records.

 

4. Sharing of information

Personal information is only made available to persons who require access for legitimate business purposes.

This may include authorised employees, managers, service providers and technology providers who assist us in operating our systems and delivering our services.

We do not sell personal information to advertisers or unrelated third parties.

Where external technology providers process information on our behalf, we seek to use appropriate access controls and security measures.

 

5. Meta platforms

When you communicate with one of our businesses through Facebook, Instagram or WhatsApp, information may also be processed by Meta in accordance with Meta's own terms and privacy policies.

Precedence Holdings may use authorised Meta APIs and webhooks to receive and manage business communications within Precedence One.

We only use information received through these services for legitimate business, customer-service, administrative and operational purposes.

 

6. Email communications

Emails sent to or received from authorised Precedence Holdings business email addresses may be stored within our communications and business-management systems where necessary for customer service, administration and record keeping.

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7. Information security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to internal systems is restricted according to authorised roles and business requirements.

 

8. Retention of information

Personal information and communications are retained only for as long as reasonably required for the purpose for which they were collected, for legitimate business-record requirements, or where retention is required by law.

Records may subsequently be securely deleted, anonymised or archived where appropriate.

 

9. Your rights

You may contact us to request:

• access to personal information we hold about you;

• correction of inaccurate personal information;

• deletion of personal information where legally and operationally appropriate;

• information about how your personal information is being used; or

• withdrawal of consent where processing is based on consent and withdrawal is legally permitted.

Certain records may need to be retained where required by law or for legitimate business-record purposes.

 

10. Children and learner information

Some Precedence Holdings businesses provide services involving children and learners.

Where information concerning a child is required, it should be provided by or with the authority of the child's parent, guardian or other authorised person, subject to applicable law and the requirements of the relevant service.

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11. Updates to this policy

This Privacy Policy may be updated when our services, systems or legal obligations change.

The current version will be published on an authorised Precedence Holdings website.

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12. Contact

For privacy-related enquiries, requests or concerns, contact:

Precedence Holdings
Email: info@precedenceholdings.co.za
South Africa